VoiceMate Voicemail App Privacy Policy
1. Introduction
At VoiceMate, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Voicemail App (“App”). By using the App, you agree to the terms of this Privacy Policy.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you provide to us, such as:
- Name
- Email address
- Telephone number
- Payment information
- Voice mail content
2.2 Usage Data
We may also collect information on how the App is accessed and used. This data may include:
- Device information
- IP address
- Browser type
- Actions in the app
- Pages visited
- Time and date of use
3. Use of Your Information
We use the information we collect to:
- Provide, operate, and maintain the App
- Process transactions and send billing information
- Communicate with you, including sending administrative messages and updates
- Improve our services and develop new features
- Ensure compliance with legal obligations
4. Sub Processors
We use the following sub processors to facilitate our services:
- AWS (Amazon Web Services): For hosting and data storage
- Stripe: For billing and payment processing
- Cheeshosting: For sending emails
- Vocode: For handling the spoken AI Agents
- Twilio for Call routing
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information. We trust you to do the same by keeping your password private.
6. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
7.1 Access and Update
You have the right to access and update your personal information. You can do so by contacting us at hello@voicemate.nl.
7.2 Right to be Forgotten
You have the right to request that we delete your personal information. To request to be forgotten, please contact us at hello@voicemate.nl.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the App. You are advised to review this Privacy