Call Forwarding
You can enable call forwarding by toggling it from within the app, which will set up the forwarding to your dedicated Voice Mate phone number when you don’t pick up the phone. Additionally, you can manually set up call forwarding by dialing **61#[receipientnumber] followed by the number you wish to forward calls to.
What is Call Forwarding?
Call forwarding allows you to redirect incoming calls to another phone number. This feature can be helpful when you’re traveling, unavailable, or simply want to manage your calls better. Instead of missing calls, you can forward them to another device, service, or—like with Voice Mate—an AI voicemail service that takes care of your calls and voicemails.
Why do I have to call this strange phone number from within the app?
The reason you need to dial these shortcodes and use a special phone number is that call forwarding is typically set up through your mobile carrier. Voice Mate provides you with a dedicated number that acts as a “gateway” to its AI voicemail service. By dialing the appropriate shortcode with this number, you’re instructing your carrier to forward your incoming calls to Voice Mate. While this might seem unusual at first, it’s the most efficient way to route your calls directly to Voice Mate.
How Voice Mate Enhances Call Forwarding
When you forward your calls to Voice Mate, the AI voicemail service will answer your calls on your behalf. The AI will transcribe and summarize voicemail messages, so you can save time and stay organized without having to listen to lengthy voicemails.
How to Activate Call Forwarding with Voice Mate
Most mobile carriers offer shortcodes for enabling call forwarding, and you can easily use these codes to forward your calls to Voice Mate. Below are the shortcodes to activate different types of forwarding:
Custom Forwarding rules
1. Forward All Calls to Voice Mate
To forward all calls to Voice Mate, dial:
**21*<Voice Mate number>#(Replace<Voice Mate number>with the number Voice Mate provided, you can see this number in your app)
To deactivate this feature, dial:
##21#
2. Forward Calls When the Line is Busy to Voice Mate
To forward calls when your line is busy, dial:
**67*<Voice Mate number>#
To deactivate this feature, dial:
##67#
3. Forward Calls When You Don’t Answer to Voice Mate
To forward missed calls to Voice Mate, dial:
**61*<Voice Mate number>#
To deactivate this feature, dial:
##61#
You can also toggle call forwarding directly from the Voice Mate app, making it easier to switch forwarding on and off whenever you need.
4. Forward Calls When the Phone is Unreachable to Voice Mate
To forward calls when your phone is out of range or turned off, dial:
**62*<Voice Mate number>#
To deactivate this feature, dial:
##62#
Where to Find Your Voice Mate Number
To set up call forwarding to Voice Mate, you’ll need a special phone number provided by the service. You can find this number within the Voice Mate app under your Profile section. Look for the option labeled “Reroute calls to”, where you’ll find your unique Voice Mate number.
Once you have this number, use the shortcodes provided to forward your calls to Voice Mate and let the AI handle your voicemail for you.
Things to Keep in Mind
- Carrier-Specific Codes: While these shortcodes are standard, some carriers may have slight variations. Always check with your carrier if you’re unsure.
- Charges: Be aware of any extra charges your carrier might apply when forwarding calls, especially for international forwarding.
- Deactivation: Don’t forget to deactivate forwarding when it’s no longer needed to prevent unintended rerouting of calls.